"By involving a multi-disciplinary team and working together we saw significant improvement in delivering a timely service and appropriate care in our Emergency Department within a month of trial."

Francis Health worked with Emergency Department (ED) staff at Waitemata DHB over a 5 month period to co-develop and implement a new care model. 39 days after deployment results showed the timely improvement of services to patients.


Key outcomes

  • 33% increase in patients seeing a doctor within the hour
  • 19% improvement in patients receiving disposition decisions within 150 minutes
  • 20% more patients departing within 210 minutes from ED
  • 3966 patient hours saved
  • Shorter stays in ED – stop clock increase from 92.6% to 98.1%.