Managing Partner - New Zealand
Rory has a broad range of health sector experience spanning organisational development with General Practices in East London through to large teaching hospital improvement programmes and central government agencies across the United Kingdom, New Zealand and Australia. He supports organisations to deliver sustainable performance improvement by facilitating collaboration and innovation with Clinicians, Managers and Executives. Over the last 12 months Rory has worked with eight District Health Boards on surgical service, acute and emergency care, and integrated care programmes.
What would you describe as your area of expertise?
Developing sustainable improvements by working with senior clinicians and health executives to understand their challenges and identify the key priorities to address these challenges. I enjoy facilitating large and diverse groups of stakeholders to “thrash out” problems and identify solutions that the group own.
Which projects are you most proud of?
I’ve been very fortunate with the range of projects that I’ve had the opportunity to work on but there are a few that stand out. I worked with ACC, the Ministry of Health and the New Zealand Police early on in my career to develop the first Sexual Abuse Assessment and Treatment Service in New Zealand. This service was a significant step in the right direction to support not only the victims of assault but also the doctors who have volunteered their time so generously in the past. Seeing the potential impact of such a focussed project inspired me to move in to consulting.
More recently, i've enjoyed working with the Hawke’s Bay District Health Board to improve the productivity of their operating theatres. The project achieved the equivalent of a “13th month” of operating for the DHB. This meant that an extra 500 patients in the community had access to treatment that year. Most importantly the project developed a strong clinical leadership group and internal capability within the organisation and has empowered them to continue to improve. The programme received recognition at the Hawke’s Bay Health Awards.
How would you describe working for Francis Health?
Working for Francis Health is a fantastic experience. We get to work on challenging projects, which they have been unable to be resolved for months, or even years. Our successful track record makes addressing these challenges truly rewarding as they often benefit patients and communities.
I’m also genuinely quite humbled by the calibre of staff that we employ at Francis Health. By calibre I don’t only mean the incredible expertise and qualifications, but equally the amazing people they are. We have a fantastic group of staff that are very personable, easy going and supportive. Our staff do whatever it takes to make sure their colleagues are supported and that our clients’ needs are met.
What are you currently working on?
A number of projects across the country which include:
- Supporting the DHBs, PHOs and Health Alliance in the Northern Region to improve their integrated care programmes that are enabled by information technology.
- Undertaking an operating theatre productivity programme with Hutt Valley DHB
- Working with Hawke’s Bay and Bay of Plenty District Health Boards on Emergency and Acute Care improvement programmes
What gets you out of bed in the morning?
The excitement of not knowing what challenges are going to present themselves, the opportunity to make a difference for both communities and health staff, and supporting my colleagues that have always been there for me.