Our People
Francis Health was founded in New Zealand in 2002 and has expanded into the United Kingdom and Australia. Francis Health's strength is the calibre of its staff who bring a range of consulting expertise with over 50 years of experience and a deep understanding of the health sector. Stuart Francis is the Executive Chair with Rory Matthews and Martin Freeman Managing Partners for New Zealand and Australia respectively.
Stuart Francis
Executive Chair
Stuart has led strategy, improvement and change management for health service transformation programmes within the health systems of New Zealand, Australia and the United Kingdom. He is a Fellow of the Australasian College of Health Service Management.
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Paddy Austin
Director
Paddy is a leadership and organisational development specialist with over 25 years’ experience of senior management and governance. She leads the company’s primary care improvement practice in the UK.
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Rory Matthews
Managing Partner – New Zealand
Rory supports health organisations to deliver sustainable performance improvement by facilitating collaboration and innovation with Clinicians, Managers and Executives. His experience spans hospital productivity and efficiency programmes, service design for integrated care and health strategy.
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Martin Freeman
Managing Partner – Australia
Martin is an experienced management consultant and leader of Francis Health’s Australian practice, based in the Gold Coast, Queensland. He has worked with a wide range of public health sector and leading corporate clients in Australia, NZ and the UK.
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Naila Naseem
Partner
Naila has a gift and passion for enabling staff at all levels to see their world differently, and guides Executive teams to aspirational visions with creative and effective strategies to achieve them.
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Roger Hatrick-Smith
Chief Financial Officer
Roger is a Chartered Accountant although for most of his career he has been mentoring and advising businesses and owners on how to be innovative, solve problems and provide value to their clients.
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Denise Ward
Senior Associate
Denise has extensive international experience in the health sector, spanning both primary and secondary care, supporting clients to embrace change and implement sustainable improvement.
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Dr Ian Sturgess
Associate Medical Director
Dr Sturgess works across the Francis Health network and is currently engaged on a number of improvement projects with Francis Health. Prior to joining, Ian worked as the clinical leader for Britain’s Emergency Care Improvement Program, working with more than 150 hospitals to enhance their emergency care performance.
Andrew Terris
Senior Associate
Andrew is experienced in the successful delivery of complex projects and programmes in commercial and public sectors, with a strong healthcare sector focus. He’s worked with clients of different cultures and across New Zealand, UK, Canada, US, Australia, Singapore and Thailand.
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Neil Deacon
Senior Manager
Neil has eight years consulting experience working with a wide range of clients in the Pharmaceutical and Life Sciences industries, specialising in strategic execution.
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Martin Hedley
Senior Associate
Martin is passionate about working with people to help them hone their skills and activities towards their goals. Seeing people start to make progress - and then go on to exceed their own expectations gives me a great sense of satisfaction. Read more
Stephanie Easthope
Manager
Stephanie has been working in improvement and service design for over 15 years. Her passion is in helping teams to come up with ideas for improvement that will have a positive impact on both staff and the patients. Read more
Jacqui Summers
Senior Consultant
Bringing enthusiasm and energy Jacqui works collaboratively to design and embed positive change. With a background in community health research and experience as a project manager her approach is grounded in best practice but balanced with what is achievable and practical.
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Edward Robertson
Senior Consultant
Edward has a successful record of supporting healthcare systems across Australia and New Zealand with his pragmatic and analytical approach to improvement. He supports performance improvement through an ability to communicate and translate analytical information.
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Bridget Thompson
Senior Consultant
Bridget is an exceptional leader. Passionate about making health services safer, more effective and more efficient she enjoys working alongside a team to investigate a problem, identify a solution and lead and support them to make the process better for patients. Read more
Florence Gomes
Senior Consultant
Florence has a diverse background in compliance, risk and stakeholder management. Her passion lies with working with people, for people, with the goal of bringing about sustainable change to the health sector. Read more
Herman Sung
Senior Consultant
Herman brings expert business analyst skills from leading transformative IT solutions. He enjoys solving technical problems and distilling ideas in a way that decision makers can easily understand and act upon. Read more
Sophie Oliff
Senior Consultant
Sophie uses her experience as a clinical pharmacist to marry her interest in design thinking, entrepreneurship and social change, to shift the needle in health service delivery. She enjoys empowering others to help achieve sustainable change. Read more
Angus McDowell
Consultant
Angus has a background in business and health management, with experience in a variety of roles in public health settings. Angus is passionate about delivering sustainable improvements with a strong focus on patient focused care and experience. Read more
Jake Jiang
Consultant
Jake has a passion for change. As a recent graduate, he hopes to engage with others from all walks of life whilst developing his consulting and analytical skillsets, all whilst making a real difference to the healthcare sector. Read more
Biraween Sritharan
Consultant
Biraween is an ambitious and driven individual wanting to make positive change across the health sector. His unique background of medicine, business, and finance has been the driving factor in his pursuit of a career in healthcare consulting. Read more
Tram Cao
Consultant
Tram brings extensive experience in conducting research, analysis, and finding and solving management issues from a background that is both academic and practical. Read more
Andrea Singer
Office Manager
