Mobile: +64 27 204 4386
What would you describe as your area of expertise
My area of expertise is in leading and implementing positive change. I help clients identify ways to enhance the capabilities of their organisations, and my strength is to take these ideas and, with the full engagement of the team, turn them into specific action plans for implementation. This allows for successful and workable change plans to be executed, strengthening processes, procedures and systems, and improving overall performance including team dynamics.
Which projects are your most proud of?
I led a project in primary healthcare which introduced patient access to general practice health records. It was a large-scale project which really challenged the mindset of the general practice teams by allowing patients direct access to their records via an online portal. A key part of the project was managing the behaviour changes needed for both GPs and patients to fully utilise this new and exciting opportunity, as the network was one of the first to adopt this initiative. Patients were empowered to take an active part in managing their health, with the ability to message their GP, order prescriptions and make appointments directly through a safe and secure portal. I found this to be a truly challenging but very exciting project that involved all facets of project management.
How would you describe working for Francis Health?
I absolutely love it, the team are dynamic, full of energy and I get to work with extremely talented people who are incredibly warm and supportive. It’s a real privilege to be working with Francis Health and to be part of a team where everyone is focused on and dedicated to delivering the best outcomes for our clients.
What are you currently working on?
Currently I am working on acute flow improvement programmes in two different DHBs. The focus of both projects is on enhancing the patient journey, from their arrival in hospital to their return home. The aim is to identify opportunities to improve efficiencies and flow, while at the same time supporting and empowering the teams who are passionate about providing and improving patient care.
What gets you out of bed in the morning?
Knowing that the day will be interesting, challenging and rewarding. I get to meet a variety of people who are passionate about what they do, and I very much enjoy working with them. This, together with the realisation that I will be working towards making a positive difference for someone either working or presenting in the health system, makes for a fulfilling day.