With a background in community health research and experience as a project manager Jacqui’s approach is grounded in best practice but balanced with what is achievable and practical. Clients value Jacqui's approachable nature and key insights from work in the Australian, New Zealand and United Kingdom health systems.
What would you describe as your area of expertise?
Working with staff on the frontline to turn ideas into action. I enjoy getting “stuck in” with the “do-ers” to work through any obstacles and enable sustainable change.
Which projects are you most proud of (and why)?
Before joining Francis Health I had the opportunity as a support manager in the NHS in West Suffolk to initiate integrated care for patients in care homes. Uniting professionals across the health and care sectors to achieve a shared goal of better care for patients in care homes was so satisfying. This work has gone on to receive recognition at the NHS Leadership Recognition Awards winning the award for outstanding collaborative leadership for health and social care.
More recently, I enjoyed working with the devoted surgical services team at Hawke’s Bay District Health Board on “Operation Productivity”: a programme to improve the productivity of their operating theatres. Engaging with all levels of staff and implementing the team’s own improvement ideas meant the changes were clinically-led and sustainable. The team’s efforts were rewarded with the programme being recognised at the Hawke’s Bay Health Awards.
How would you describe working for Francis Health?
Exciting, diverse, fun, intense, humbling, stimulating and ultimately rewarding. Having a job that helps deliver positive changes to a significant number of people (both health professionals and patients) is just great!
What are you currently working on?
Currently I am working with the Hawke’s Bay and Bay of Plenty District Health Boards to improve the flow of acute patients through the hospitals. I have also just finished interviewing over 20 amazing amputees to inform a review of the New Zealand Artificial Limb Service.