Edward brings a pragmatic and analytical approach to improvement which helps to crystallise ideas and enables successful project delivery. He has skills in process design and quantitative analysis, and has worked with DHB’s and government agencies across New Zealand on performance improvement and service design projects.
What would you describe as your area of expertise?
Edward supports performance improvement projects through the ability to communicate and translate analytical information to enable evidence based decisions. He has developed dashboards for Emergency Departments and Operating Theatre suites who use these to monitor performance during and following improvement initiatives.
Which projects are you most proud of (and why)?
The work where we have supported Emergency Departments to optimise patient flow and get patients to where they need to be faster and safely. It has a huge impact on ED staff and patients who now wait less time to receive the care they need. When we’ve worked with government agencies in process design to reduce internal complexity and enable them to deliver better care to their patients.
How would you describe working for Francis Health?
They’re a bunch of talented, driven, dedicated, innovative and ambitious people. It’s an inspiring space to work in. Our work is challenging, exciting, and rewarding. We just get things done and we do it as a team.
What are you currently working on?
Currently supporting a DHB in New Zealand through a theatre productivity improvement journey – providing analytical support to help them make better use of their theatre resources as well as developing a dashboard so they can continue to monitor performance. Also, working with a DHB on developing strategies to improve patient flow along their acute patient pathway.
What gets you out of bed in the morning?
I can empathise with those whose lives are closely impacted upon by social and health services. The sense of achieving improvements in this space, at least in some small part, for real people drives me.