Francis Health led an evaluation of a Guardianship Pilot Project to understand its effectiveness in reducing processing times for hospital patients requiring guardianship decisions in New South Wales.

A consortium of NSW government agencies – included NSW Health, NSW Civil and Administrative Tribunal (NCAT), the Office of the Public Guardian (OPG), and the Department of Premier and Cabinet (DPC) – partnered to undertake a six-month trial of a suite of interventions aimed at reducing the processing times for hospital patients requiring guardianship decisions in NSW.

Francis Health delivered an evaluation of the Pilot Project to test the implementation and effectiveness of the Pilot Project’s key deliverables, and understand opportunities for longer-term improvement and sustainability.

Our tailored approach

Francis Health’s holistic approach to evaluating the project included:

  • Perspectives from a range of stakeholders on the overall performance and implementation of the Pilot Project
  • ‘Patient pathway maps’ which showed real life examples of individual patient journeys through the guardianship process
  • An analysis of performance against a range of Key Performance Indicators, using complex data sets
  • Identifying potential cost savings and released bed capacity as a result of improved guardianship processing.

A joint solution

The evaluation allowed the consortium of partners to fully understand the Pilot’s success in improving guardianship application processes in NSW,  identified a range of human and business process benefits generated by the Pilot, and where there were further opportunities to improve the overall guardianship process into the future.