Our People

Francis Health was founded in New Zealand in 2002 and has expanded into the United Kingdom and Australia. Francis Health's strength is the calibre of its staff who bring a range of consulting expertise with over 50 years of experience and a deep understanding of the health sector. Stuart Francis is the Executive Chair with Rory Matthews and Martin Freeman Managing Partners for New Zealand and Australia respectively.

Stuart Francis

Executive Chair

Stuart has led strategy, improvement and change management for health service transformation programmes within the health systems of New Zealand, Australia and the United Kingdom. He is a Fellow of the Australasian College of Health Service Management. 
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Paddy Austin


Paddy is a leadership and organisational development specialist with over 25 years’ experience of senior management and governance. She leads the company’s primary care improvement practice in the UK.
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Rory Matthews

Managing Partner – New Zealand

Rory supports health organisations to deliver sustainable performance improvement by facilitating collaboration and innovation with Clinicians, Managers and Executives. His experience spans hospital productivity and efficiency programmes, service design for integrated care and health strategy.
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Martin Freeman

Managing Partner – Australia

Martin is an experienced management consultant and leader of Francis Health’s Australian practice, based in the Gold Coast, Queensland. He has worked with a wide range of public health sector and leading corporate clients in Australia, NZ and the UK.
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Dr Ian Sturgess

Associate Medical Director

Dr Sturgess works across the Francis Health network and is currently engaged on a number of improvement projects with Francis Health.  Prior to joining, Ian worked as the clinical leader for Britain’s Emergency Care Improvement Program, working with more than 150 hospitals to enhance their emergency care performance. 

Roger Hatrick-Smith


Roger is a Chartered Accountant although for most of his career he has been mentoring and advising businesses and owners on how to be innovative, solve problems and provide value or their clients. 
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Andrew Terris


Andrew is experienced in the successful delivery of complex projects and programmes in commercial and public sectors, with a strong healthcare sector focus. He’s worked with clients of different cultures and across New Zealand, UK, Canada, US, Australia, Singapore and Thailand. 
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Naila Naseem


Naila has a gift and passion for enabling staff at all levels to see their world differently, and guides Executive teams to aspirational visions with creative and effective strategies to achieve them.
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Ken Whelan


Ken has over 30 years' experience as a senior manager in health providers and government across Australia and New Zealand. His strength is delivering strong collaborative leadership and sustainable organisational change.
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Stephanie Easthope


Stephanie has been working in improvement and service design for over 15 years.  Her passion is in helping teams to come up with ideas for improvement that will have a positive impact on both staff and the patients. Read more

Denise Ward

Senior Associate

Denise has extensive international experience in the health sector, supporting clients to embrace change and implement sustainable improvement.
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Rosie Harty

Senior Consultant

Rosie comes from a background of neuroscience research and business consulting. She combines her passion for change management and human-centred design with a head for analytics.
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Gary Cheng

Senior Consultant

Gary has a passion for healthcare service delivery and excels in project and vendor management. He possesses analytical and problem solving skills and an extensive experience in Health IT.                   Read more

Tiffany Spurway

Senior Consultant

Tiffany has a strong track record working with varied stakeholders and developing and delivering transformative reform. Her passion is creating effective health systems that help those who need it the most.          Read more


Jacqui Summers

Senior Consultant

Bringing enthusiasm and energy Jacqui works collaboratively to design and embed positive change. With a background in community health research and experience as a project manager her approach is grounded in best practice but balanced with what is achievable and practical. 
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Herman Sung


Herman brings expert business analyst skills from leading transformative IT solutions. He enjoys solving technical problems and distilling ideas in a way that decision makers can easily understand and act upon. He provides analytical services to transform clinical data into actionable information.          Read more



Andrea Singer

Office Manager

Edward Robertson

Senior Consultant

Edward has a successful record of supporting healthcare systems across Australia and New Zealand with his pragmatic and analytical approach to improvement. He supports performance improvement through an ability to communicate and translate analytical information.
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Florence Gomes


Florence has a diverse background in compliance, risk and stakeholder management. Her passion lies with working with people, for people, with the goal of bringing about sustainable change to the health sector.           Read more

Wenonah Mahase

Senior Consultant

Wenonah is experienced in supporting organisations to deliver on their key strategic goals through facilitating the delivery of quality and performance improvement projects and programmes. 
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Anna McManus

Business Support Manager

Anna works collaboratively with Francis Health on a range of activities. She has a strong business background, exceptional organisational skills and a good understanding of UK business process and procedure.