An occupational therapist by background, Bridget has experience working across the public health sector, leading and supporting improvement projects in acute flow, theatres and community and support services. Bridget was inspired to pursue a career in quality improvement through a realisation that patients weren’t always getting a good deal from their health services. She is driven by a desire to make health services safer, more effective and more efficient for patients knowing that doing so can also help to return joy to the workplace for staff.
What would you describe as your area of expertise?
Often those working in any system know that it’s not working but they only see their small part of the process or feel powerless to make changes. I bring teams together, cutting through the layers of complexity - using data, direct observation and conversations with those that interact with the process (both patients and staff at all levels) - to bring understanding and a way forward.
Which projects are you most proud of (and why)?
I am most proud of a project that I lead to improve delivery of supported home haemodialysis. The team knew that the current state wasn’t working but had struggled to find a way forward. Using a structured problem-solving methodology, we were able to bring the team together to map the process and with the right data, get to the root cause. For the first time everyone could agree there was a problem that needed to be solved and the solutions were clear. I am proud of this piece of work because it showed the value of team-based problem solving with a structured methodology. Armed with the tools this team have gone on to one by one solve the other problems that they were faced with when previously they were lost in the complexity.
How would you describe working for Francis Health?
I love working alongside a team of such talented and passionate change agents. The team are welcoming, supportive and best of all highly focused on what this is all about, making the health system better for patients.
What are you currently working on?
Currently I am supporting a theatre improvement programme at Southern DHB, my work has focused on the acute theatre and ambulatory surgical care workstreams.
What is your Big Hairy Audacious Goal?
I’m new to living in Wellington so for now I’m content to just settle in and get to know my new home but I’d really like to complete the Wuu – 2k ultramarathon one day… perhaps then I’ll feel like a local.